Frequently Asked Questions
FCRC’s programs and services are free and available to anyone in need of assistance.
FCRC offers a variety of services, including:
- Educational programs for troubled families and state-supported agencies
- 24-hour assistance for families experiencing difficulties
- Intervention between caseworkers and families
For additional information about FCRC’s outreach programs, please visit our Programs & Services page.
We provide help to anyone who needs assistance due to potentially harmful or dangerous circumstances at home or within the family, or to those who need support and guidance with other circumstances. Examples can be found under Programs & Services. Don’t speak English well—or at all? We provide translation services for Hispanic, non-English speaking individuals.
A Family Support Specialist provides assistance to families whose children are involved with the child welfare system (IDCFS). Family Support Specialists undergo appropriate training to prepare for working with clients in difficult situations, including diversity and cultural sensitivity training.
Every situation is unique and our clients face different issues; however, a common problem is lack of knowledge of family rights when a child becomes involved in the child welfare system. FCRC helps minimize these concerns by:
- Informing families about services offered by IDCFS
- Educating families about their rights
- Fostering positive relationships between case workers and affected families
We believe it is important to assure families that they are not alone in their struggles and to encourage them to maintain a positive attitude. We also offer help in the event a situation cannot be resolved between the family and its caseworker. Family empowerment includes:
- Supporting and preserving traditional family values, even when a child is removed from his or her home
- Decreasing trauma to parents during separation from their children
- Ensuring children return home with respect for parental authority
A Client Service Plan is a guideline that parents must complete before children can be returned safely to their home. Client Service Plans may include one or more of the following:
- Visitation plans
- Parenting classes
- Safe & stable home environment plan
- Substance abuse plan
- Domestic violence plan
- Counseling plan